Posts Tagged ‘leadership’
Leadership skills training: into action complaint
If you want to manage, I’m sure you are the people who come to you and your handling of complaints. I complained, I see you have tens of thousands of commercial space know that you have talked about a strong reaction, close the door, pick up the phone, trying to avoid is. If you can relate to it, here is a better plan.
Note that you complain to you or stop doing, and they happen to listen to his work, this is the best way to know how to handle the situation because it did not promise anything in almost all cases, people complain. If you listen to the next commitment to your complaint, you will hear all the time.
At this point what the trend is to tell them. Please do not do it. What is not told who do not want to end up feeling stupid asking them to solve practical problems. Even if others continue to solve their problem is you, it will only continue to come back to you, will be the main solution to the problem is not with your actual work time.
I need strong leadership to run, if you are not only all the managers, you can solve the larger problem is not caught by the staff must deal with the problem alone.